Pulse platform for collecting feedback on public services from businesses launched in Ukraine
Kyiv • UNN
The Ministry of Economy of Ukraine has introduced a new online platform, Pulse, to collect business feedback on interaction with government agencies. The platform is in beta testing mode and allows you to evaluate the work of 22 government agencies.
The Ministry of Economy of Ukraine has introduced a new online platform, Pulse, designed to collect feedback from businesses on their interaction with government agencies. This was reported by UNN with reference to a statement by the Minister of Economy Yulia Svyrydenko.
Details
According to her, the Pulse platform will provide an objective measurement of the quality of public services and thus allow for a more efficient and faster response to entrepreneurs' problems.
For example, you contact the tax office, but instead of solving the problem, you see that your question is being blocked. Report it to Pulse. Or you are asked for a certificate that we have long since canceled - report it to Pulse. Or vice versa, if you see a good example of service - share it on Pulse, maybe this experience can be scaled up
Currently, the platform is in beta testing mode; at this stage , 22 government agencies can be evaluated and their number will gradually increase. In particular, Pulse is planned to be integrated into most public services.
Using the platform is as simple as possible: go to the website, log in, fill in your information, or immediately leave a review, for example, report obstacles, ask for help, give positive feedback, or advise on how to improve a particular service. You fill out the appropriate application and in your personal account you can track the status of its consideration online
She explained that the request will be processed by the various authorities concerned. Subsequently, the response to the request will also be sent to your personal account.
The statement will also form the basis of the so-called Entrepreneur Satisfaction Score. So that we can track changes in the country's business climate online
Recall
Ukraine's Prime Minister Denys Shmyhal said that Ukraine has launched programs to support citizens and businesses to strengthen energy independence and install alternative energy sources.
The first loan to a business for the installation of a solar power plant and the first loans to individuals for the installation of alternative energy sources have already been issued.
