"Ukrzaliznytsia" blocked 271 accounts of ticket resellers and strengthened control over online sales

"Ukrzaliznytsia" has strengthened monitoring of online ticket sales and blocked 271 user accounts that systematically bought tickets for domestic routes and tried to circumvent the application's restrictions. Over the year, the number of blocked accounts exceeded 3.8 thousand. This was reported by "Ukrzaliznytsia", writes UNN.

Details

As a result of enhanced control over online ticket purchases for domestic routes, "Ukrzaliznytsia" identified users who used the application for speculation. Among the violators were those who created numerous linked accounts, held tickets without payment, or bought them under different names, trying to circumvent the anti-fraud system.

Last week, from August 4 to 10, the system detected and blocked 271 suspicious accounts, and since March, the total number of blocked users who committed suspicious actions is 3806.

"Ukrzaliznytsia" applies a set of measures similar to financial institutions: enhanced customer identification, monitoring of anomalous activity, accounting for the number of tickets purchased, different names, and methods of holding tickets in the system. The purpose of these measures is to ensure that bona fide passengers have access to tickets even during peak seasons."

Among the most illustrative cases: a user who created 8 accounts to bypass blocking; a group of 18 linked accounts of one user; an account that booked tickets 134 times for 15 minutes without payment; and a user who purchased over 200 tickets, claiming to be "helping children's groups," but there was no official confirmation of this.

Ukrzaliznytsia launches additional Kyiv - Odesa train in August8/12/25, 3:30 PM • 2856 views

In addition, "Ukrzaliznytsia" cooperates with large ticket sales agents to block malicious software that tries to access the system through third-party services. If such vulnerabilities are not eliminated, the services will be disconnected.

They remind that the UZ application is intended for individual travel or family trips. For group trips, a special service is provided, which operates transparently and processes applications in order of priority, with priority given to children's and privileged groups.

On peak days, in some directions, over 60% of seats are already reserved for group transportation, so some applications may remain unapproved, which is normal due to the limited capacity of the rolling stock.

Recall

For the second week in a row, "Ukrzaliznytsia" records a record number of requests for train tickets - 5-8 passengers per seat, which leads to rapid ticket sales immediately after sales open.