How to return a train ticket: detailed instructions
Kyiv • UNN
Returning a train ticket depends on the ticket type and the time remaining before departure. Paper tickets are returned at the ticket office, while electronic tickets can be returned online or through applications.
Returning a train ticket is easier than it seems, but it depends on the type of ticket. Also, the time remaining until the trip plays a role. UNN will tell you how to return a ticket.
How to return a train ticket purchased at the ticket office
If you purchased a paper ticket at the ticket office, you can only return it there. When returning, a commission of 60 hryvnias from the cost of the ticket you previously purchased will apply. However, when you return the ticket plays an important role. If you want to return the ticket, you will be refunded the full amount and 50% of the reserved seat cost, provided you apply for a refund more than an hour in advance, and if less than an hour, no money will be refunded at all.
International flight ticket - how to return
Tickets for international trains can only be returned offline, at ticket offices. If you are outside Ukraine, you can return a ticket by contacting the international ticket offices of the railway station in Ukraine.
Please note that you must provide a printed ticket on A4 format and write an application for a claim refund. If you are unable to do this yourself, you can entrust the return to anyone, relatives or acquaintances. They must bring to the ticket office a printed ticket in A4 format, an identity document of the person returning the ticket, and fill out an application for a claim refund. The application must specify the bank details of the card with which the ticket was paid. Also, the ticket office requires an application and a power of attorney from the person indicated on the ticket.
The refund takes place within 2-3 business days.
I bought a ticket online, how to return it
On the website: If you purchased a train ticket on the Ukrzaliznytsia website, after authorizing, click on the "Current tickets" section, select the one you want to return and choose "Return". Then fill out the form, following the prompts on the website. The money will be returned to the card from which the ticket was purchased within 30 business days.
In the application: First, you need to select the desired ticket, then open the "menu" on the ticket, select "Return ticket" from the list, and finally confirm the return of the ticket.
It is important that the rules for the refund amount of electronic tickets are the same as for paper tickets, i.e., those purchased at the ticket office.
How to return a ticket in Privat24
PrivatBank has added a new function for purchasing Ukrzaliznytsia tickets in the application. You can return a ticket by going to the "Archive of railway tickets" section, selecting the desired ticket, and clicking "Return". The money will be credited to the card within 2-3 business days.
How to return a train ticket after its departure
Tickets can only be returned at station ticket offices. You will need a physical copy of the ticket and an identity document.