"Hugs" and train schedules disappeared: users report problems after the restoration of Ukrzaliznytsia's online services

Users of online ticket purchase services of Ukrzaliznytsia continue to complain about technical problems that arose after the resumption of websites and applications, writes UNN.

Details

In particular, many users report that they cannot update information in their profiles - in some cases, data is missing, and "hugs" for the "Iron Friends" loyalty program have disappeared. This program allows members to accumulate points for kilometers of rail travel. However, this function is not working properly at the moment.

"We see how much you miss hugs in the app. And we do too. But know this: we will return all the hugs stolen by the Russians. Even more. because they will not be able to steal the main thing - our love, our unity and our iron will. Let's stick together. We hug each of you, and soon - officially in the application!" - Ukrzaliznytsia responded.

One of the users noted that "the mobile application works somehow, at least you can buy tickets, but neither on the Ukrzaliznytsia website, which is down, nor elsewhere, it is impossible to find either the passenger train schedule or the electric train schedule".

In addition, people write about the fact that it is impossible to purchase preferential tickets through online platforms.

Ukrzaliznytsia also noted that passengers who purchased tickets before the cyberattack on March 22 and did not receive a PDF ticket to their email (including in the "spam" folder) should approach the train manager with a payment receipt or a screenshot of the ticket (or QR code). 

During the inspection, the conductors will help to identify the data of your ticket with the reference register of the train manager, and you will be provided with the seat you purchased, the UZ says.

"Conductors will coordinate the location of the train manager. If the train stop is less than 5 minutes, board any car!", the company notes.

"We additionally inform you that currently, in addition to the train crew, we cannot find out what your exact car and seat are and restore/view your ticket, tickets purchased before March 22 do not appear in the application yet," the message says.

Let us remind you 

On March 29, Ukrzaliznytsia announced the restoration of stable operation of online ticket sales services after a cyberattack. They also noted that there are no queues at the train station ticket offices.