AI use at work is growing, but many employees still prefer not to use it - survey

More and more workers in the US are experimenting with artificial intelligence in their jobs, but skepticism is still widespread, according to a new survey, UNN reports with reference to AP.

Details

A new Gallup poll shows that while more workers are frequently using AI in their jobs, there is growing anxiety about new technologies replacing their work. Many workers who do not use AI say they prefer to work without it, have ethical objections to the technology, or are concerned about data privacy.

The survey, conducted in February, points to a divergence in how AI is changing American workplaces. Some see it as a turning point in productivity and efficiency, while others are concerned about its potentially negative impact.

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Most workers who use AI report increased productivity

Approximately 3 out of 10 workers frequently use AI in their jobs, meaning they use it daily or several times a week. About 2 out of 10 are infrequent users, using AI tools at work several times a month or several times a year.

The Gallup poll found that approximately 4 out of 10 workers say their organization has implemented artificial intelligence tools or technologies to improve organizational practices. About two-thirds of these workers say AI has had an "extremely" or "somewhat" positive impact on their individual productivity and efficiency at work.

Workers who use AI in leadership positions are more likely to say the technology has been at least "somewhat" positive for their productivity, compared to rank-and-file employees. About 7 out of 10 managers who use AI at least several times a year say AI has made them more efficient at work, compared to just over half of rank-and-file employees.

AI tools appear to be more beneficial for workers in leadership positions, healthcare, and technology than in service industries. About 6 out of 10 workers in these fields who use AI say it has at least "somewhat" increased their productivity, compared to 45% of those who use it in service positions.

Why some workers don't use AI

Even when companies provide access to AI tools, there's no guarantee that employees will adopt them. According to Gallup research, about half of workers in the US use artificial intelligence only once a year or not at all.

Among workers who have AI tools in their company and do not use them, 46% say it's because they prefer to continue doing their job the way they do now. About 4 out of 10 non-users who have access to AI report that they are ethically opposed to AI, concerned about data privacy, or do not believe AI can be useful for their work.

About a quarter of these non-users who have access to AI tools say they have used AI at work and do not find it useful, while approximately 2 out of 10 say they do not feel ready to use AI effectively.

More workers are concerned about new technologies taking jobs

While this was a lesser reason for not adopting AI at work, the survey also found that workers in the US are increasingly concerned about new technologies displacing them from their jobs.

About 2 out of 10 - 18% - of US workers say their current job will be eliminated within the next five years due to new technologies, automation, robots, or artificial intelligence "very" or "somewhat" likely. This is up from 15% in 2025. People who work in companies that have implemented artificial intelligence are even more likely to worry about their jobs being eliminated: 23% say it is at least "somewhat" likely in the next few years.

A Fox News poll conducted in March found that about 6 out of 10 registered voters believe artificial intelligence will eliminate more jobs than it creates over the next five years. Only about 1 out of 10 expects it to create more jobs, and about a third say it's too early to tell. About 7 out of 10 working voters say they are "not very" or "not at all" concerned that their current job could be eliminated due to artificial intelligence.

Reference

Gallup's quarterly workforce surveys were conducted with a random sample of adults aged 18 and over who work full-time and part-time in organizations in the United States and are members of the Gallup probability panel. The latest survey of 23,717 working American adults was conducted from February 4 to 19, 2026. The sampling error for all respondents is plus or minus 0.9 percentage points.