The Government of Ukraine has digitized the warranty service for household appliances and mobile phones, reducing paperwork and
making service documentation available online. The relevant resolution was adopted on November 28, 2023.
The Cabinet of
of Ministers of Ukraine has streamlined and digitalized the provision of warranty services
to buyers of household appliances, mobile phones and other technically complex
household goods. This is reported by UNN with reference to the press service of the
of the Ministry of Economy.
The government has streamlined and digitalized the provision of warranty services to buyers of household appliances, mobile phones and other technically complex household goods. The relevant Resolution "On Approval of the Procedure for Warranty Repair (Service) or Warranty Replacement of Technically Complex Household Goods" was adopted at a meeting of the Cabinet of Ministers of Ukraine on November 28, 2023
consumers will have access to operational documents on the
the official website of the manufacturer and the ability to download them electronically
during the warranty period;
the burden on business is reduced by abolishing
of paper forms (9 forms) that sellers are required to fill out when providing warranty
are obliged to fill out during the warranty period and which
created grounds for imposing penalties by the State Service of Ukraine on Food Safety and Consumer Protection.
According to the
information, the relevant resolution was adopted to simplify
of doing business, digitalization of business processes and improvement of the service
provided to the end user.