The Main Service Center of the Ministry of Internal Affairs will conduct an internal audit after the investigation of journalists and replace managers. This was reported by the press service of the Ministry of Internal Affairs, UNN reports.
The Main Service Center of the Ministry of Internal Affairs has begun a systemic reboot of its work processes. The MSC will receive a new management team,
In addition, in accordance with the order of the Ministry of Internal Affairs, an unscheduled official inspection of the unit's activities was launched.
In addition, with regard to the management and officials of the territorial service center No. 8041 in Kyiv, the Ministry of Internal Affairs asked the NACP to conduct a thorough monitoring of the lifestyle of the persons featured in the journalistic investigation.
Relevant inspections will soon take place in all separate structural units of the Main Service Center.
At the same time, the Ministry of Internal Affairs has set up a working group to improve the digitalization of service delivery processes, headed by Deputy Interior Minister Leonid Tymchenko.
The primary task is to eliminate imperfections in the electronic queue for services at service centers,
In the future, the Ministry of Internal Affairs will continue its course of full digitalization with the assistance of the Ministry of Digital Transformation.
For reference
The journalistic project Bihus.Info published an investigation into the work of Ukraine's largest service center, Kyiv's 8041 Service Center at 20 Peremohy Street.
The investigation states that the Interior Ministry's service centers are inefficient and cannot cope with servicing citizens: people spend the night outside the centers in line for practical exam coupons, they have to hunt for electronic coupons around the clock because of the system's malfunction, and hackers intercept them and sell them for money.