One million dialogues in Diia were resolved independently by an AI consultant — without operator involvement. Diia emphasizes that artificial intelligence helps with 90% of user inquiries, UNN reports.
The AI has already resolved 1 million dialogues independently — without operator involvement. It helps with 90% of user inquiries and consults on 165+ services and features in the application and on the Diia portal.
Diia also explained how it all works.
When you write to support, the AI is the first to respond. It understands the topic of the inquiry and the context of the current conversation, and at the end, it always clarifies whether your question has been resolved. If the situation is non-standard, the AI consultant asks for clarification or transfers the dialogue to an operator. Meanwhile, the team of AI trainers constantly teaches it to become even more accurate.
Diia emphasizes that now responses are faster and available at any time of day, even at night. Without waiting for an operator to connect, this allows them to focus on complex and unique cases.
The AI consultant in Diia operates on Microsoft Azure — securely and reliably.