The largest cyberattack by Russians on "Ukrzaliznytsia" aimed to affect as many railway services as possible. Online ticket sales are only a part. Almost all key systems of the company were under attack. This was announced on the air of the telethon by the Chairman of the Board of "Ukrzaliznytsia" Oleksandr Pertsovskyi, reports the correspondent of UNN.
The investigation is ongoing, which is being conducted by the SBU, the details are not disclosed yet, but I can say that this attack was very targeted and prepared for a long time. It was aimed at destroying as many railway services as possible. Ticket sales are only a part. Almost all key systems were under attack, but they withstood it
There were speculations in Telegram channels about the leakage of personal data. This is not true. We do not store personal data of clients. We simply receive confirmation that a person is validated in "Diya" and do not store data. I ask you not to escalate
Ticket return
Also, the Chairman of the Board of "Ukrzaliznytsia" noted that if you need to return tickets, you should not rush to the ticket office and create unnecessary hype.
The railway guarantees 100% refund of tickets without any deductions. For this, you can use the social networks of "Ukrzaliznytsia", which have all the instructions on how to return a ticket. It will take some time, but all returned tickets will be refunded
Reminder
UNN reported that Ukrzaliznytsia continues to restore online services after a large-scale cyberattack and offers to buy tickets at ticket offices.
Owners of paper tickets will receive compliments and free access to waiting rooms.